instagram
Connect

Zeynep Ton is an adjunct associate professor at MIT Sloan School of Management and the author of The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs & Boost Profits.

Zeynep’s research explores how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. She is currently working on creating tools and frameworks to help spread the Good Jobs Strategy, especially in low-wage service industries.

Zeynep’s research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Economist, The Washington Post, and The New York Times. Zeynep was named one of the World’s 40 Best Business School Professors Under the Age of 40 by Poets & Quants. She was also featured by CNNMoney as one of eight young business school professors on the rise.

Prior to joining MIT Sloan, Zeynep spent seven years teaching at Harvard Business School. She teaches MBA and executive education courses in operations management, supply chain management, service operations, sustainability, and operations strategy. She received several awards for excellence in teaching both at HBS and MIT Sloan.

A native of Turkey, Zeynep first came to the U.S. on a volleyball scholarship from the Pennsylvania State University. She received her B.S. in Industrial and Manufacturing Engineering from the Pennsylvania State University and her D.B.A. from the Harvard Business School. She lives in Cambridge, Massachusetts with her husband and four children.

Welcome to the Good Jobs Score 2016! This year the Score has a new look, as the project is now jointly-hosted between Zeynep Ton and the Martin Prosperity Institute. Professor Ton is a fellow of the Institute, working closely with MPI to reform democratic capitalism in the United States.

Like the 2015 Score, the Good Jobs Score continues to be an informative index of how companies design and manage their operations in a way that creates value for their customers and investors while offering good jobs to their employees. The Good Jobs Strategy is a sustainable business and operations strategy in which everyone — customers, employees, and investors — wins.

The Good Jobs Score was created with several goals in mind: from helping investors identify sustainable companies in a particular industry to customers looking to vote with their wallets at companies that provide great value while taking care of their employees. We also created the score to motivate companies to develop and report standardized measures of employee satisfaction, customer satisfaction and productivity. As explained in the methodology* section, the data used to develop the score are limited and have some drawbacks.

The Good Jobs Score was developed by Zeynep Ton and her students, and remains a prototype for the kinds of reporting that are possible. Please help us improve it by providing feedback!

Note: Unlike the 2015 Score, there was no Consumer Reports ratings. Consumer Reports ratings will return next year.