The Paradigm Problem
Of course, there’s great variance across corporations and across decisions. Not all decisions are ill-designed. Some companies are skilled when it comes to user understanding, visualization, prototyping, and continuous improvement. And indeed, Six Sigma doctrine purports to embody much or all of the above (click here to read Part 1 of the article). Nevertheless, I think it’s undeniable that the mean quality of corporate decision-making models is dreadfully low.